Kick-off

We're pleased to say at this point in the evolution of our company, we've seen about 200 small businesses, schools and non-profit organizations embrace the use of Certified, Pre-Owned hardware in fulfilling their computing needs. These organizations realize the savings potential in utilizing the unused life of assets no longer sufficient for larger corporations; dependent on leading edge technology to maintain their competitive edge. Yet, for the small business, using basic office and internet applications, this equipment has more than sufficient processing capability to fulfill application requirements. These small organizations have also found it cost effective to refresh computers on a more frequent cycle, emulating the refresh cycle of larger corporations yet just a tier below in product stage.

To re-inforce the validity of using quality, name brand, pre-owned computers, we've continually increased the duration of our basic repair or replacement warranty coverage. When we began marketing pre-owned hardware, we initiated the program with a 30 day warranty. Today, we provide a 6 month Gold Seal Repair or Replacement Warranty. And because, as you'd expect with computers, we experience hardware failures, we've backed up the warranty with an organizational pre-disposition to provide outstanding responsiveness and service. This orientation is geared toward customer retention. We know computer technology evolves and becomes obsolete. We want our customers to be so satisfied with the performance of their equipment, they'll not only refresh their technology with our products but they'll also refer us to their friends. Here's an example of what I mean:

Ken,

I wanted to thank you for the handling of the desktop that went down on us last week. I am sorry I missed you but it was a pleasant surprise to see that computer back in the office today.
I have had nothing but good experiences with you guys and I want to commend you on your service. The computers are great and offered at a very fair price. It is your service that really stands out however. I made a call on Thursday, the computer was gone on Friday and back on Monday. Not only that, but with an extended warranty. Replacing the power supply may have been simple (or not, I am not sure), but the point is, you guys took care of this, no questions asked, and got it back fast.

Anyway, I appreciate the service you have provided and will always keep you guys in mind for any computer needs that we or any others might have.

Thanks for the good work.

Christopher S. Jolley

www.buckleyjolley.com
www.livingstonliving.com

This is the kind of customer satisfaction we covet and the reason we put the energy and priority into serving the customers that have trusted us. We're launching this blog inviting clients to rate our performance with the hope that potential clients can also realize the cost savings associated with using Certified, Pre-Owned hardware. Happy computing,